Vision workshops shaped the brand strategy that guided our approach, while our customer journey mapping optimised touchpoints for functionality, intuitive flow, and a cohesive narrative.

To shape the project and reinforce the brand, we embedded the retail design with the principles of ‘Authentic, Everyday, Human, and Australian,’ creating an environment that feels inviting and true to the brand's core values.

The conceptual design seamlessly blends clinical precision with residential comfort. Consultation booths, triage rooms, and a high-tech surround sound booth were incorporated to enhance auditory experiences and facilitate personalised assessments, setting a new standard in retail allied health.